Policies / FAQ

Frequently Asked Questions

Do you have a price list?

Yes. You can download our price list from our website or you may call our office to have one mailed to you.

(Note: You must have a copy of the Adobe® Reader installed on your computer in order to view our brochure in Adobe PDF. If you do not, you may download a FREE copy of the software from adobe.com.)

How do I place an order?

You can place your order with any of our event consultants. Contact us or email us at sales@brightrentals.com and we will get back to you as soon as possible.

What are your showroom hours?

Showroom Hours
  • Monday, Wednesday, Thursday, Friday and Saturday — 9am to 5pm
  • Tuesday — 10am to 5pm
  • Sunday — Closed

What if I need planning help?

We are experienced event consultants and enjoy helping clients plan their special occasions. Feel free to ask for our assistance.

How far in advance do I need to order?

The best answer is as far in advance as possible. We have large quantities of our inventory items but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time of the order. In some cases, we will need to make alternative suggestions when inventory is not available.

Can I change my order?

Yes. You may make additions and modifications up to 2pm three (3) days before delivery or pickup. If product is available we will of course accommodate requests for increased quantities. Please refer to our cancellation policy to avoid any charges.

Will you deliver my rental items?

Yes. We offer curbside delivery and pickup service. Standard delivery rates apply during business hours only. Before or after-hour deliveries and pickups are available with prior arrangement. Please refer to our planning guide for more information.

Our delivery trucks can be quite large so please be sure that your venue will be accessible to them. Please read about our truck sizes to make sure we can deliver to your venue.

Will you set up my rental items?

Yes. We offer setup and tear-down services. Please refer to our planning guide for details.

Do I need to return my items clean?

No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases we provided. We ask you to shake out and air-dry linens. Barbecues must be cool and empty of briquettes. We charge an additional cleaning fee for stoves and barbecues. For details, please refer to our planning guide.

What happens if something of yours is missing after the event?

Our delivery staff will count your rental items on-site at your request to verify that you are returning everything. We must charge for missing items not covered by the Equipment Protection Plan. If you find any rental items after the staff has left, please return them to our office, and we will credit your account.

 

Policies

Rates

The Base Rental rates cover a period of up to five days, allowing delivery or client pickup two (2) days before and return two (2) days after the event. See below for additional fees for longer rental periods. Prices are subject to change without notice.

Time OutRate
1-5 days Base Rental Rate
6-7 days Base Rental Rate X 1.5
8-14 days Base Rental Rate X 2
15-21 days Base Rental Rate X 3
22-31 days Base Rental Rate X 4

 

Deposits, Confirmations and Cancellations

A 50% deposit is required to reserve inventory for your event and the balance of the contract is due three (3) days before installation/will call/delivery. We do require that you confirm your contracts electronically.  We will foward you a "link" to review and sign your rental contract via our software partner, Sign & Rent. 

A credit card number is required to create a reservation and hold any order unless Customer has established a charge account.  A 50% deposit is required at the time of reservation.  The balance is due three (3) days prior to the delivery or will call date.  A 50% cancellation charge will apply to any rental items cancelled less than ten (10) days before delivery or pickup.  A 100% cancellation charge will apply to items cancelled less than three (3) days before delivery or pickup.  No credit will be issued for mutually agreed upon customer items or event-driven purchases; these items are subject to payment in full at time of reservation for all clients and are non-refundable.  No credit will be given for unused items.  Unless the order has been confirmed and reserved, all prices and availability are subject to change. 

Equipment Protection Plan

Customer has the option to accept BRIGHT’s Equipment Protection Plan by paying an additional 15% of the net rental rate for all applicable Rental Items. If Customer accepts the Equipment Protection Plan, then BRIGHT waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third party sub rental items, that occurs despite usage and handling with reasonable care. Items not returned to BRIGHT within seven (7) days after your event are billed the full replacement cost.  The Equipment Protection Plan is not insurance and it does not cover:

  • Rental items not returned;
  • Theft;
  • Damage resulting from vandalism or intentional or improper misuse; 
  • Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items; 
  • Damage to motors or other electrical appliances or devices caused by artificial current; 
  • Any damage resulting from overturning; 
  • Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation;
  • Any damage due to weather;
  • Any Damage to third party sub rental items or specialty linens.

Delivery and Pickup

Delivery charges are based on a combination of distance and total cost of the rentals as well as the time specific window for our arrival or pickup. Delivery rates start at $65 per order.

Our delivery trucks can be quite large so please be sure that your venue will be accessible to them. Please read about our truck sizes to make sure we can deliver to your venue.

Remember, responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secure and protected from the weather when not in use.